Come work with the most recognized and popular franchise in the world! As subsidiary of the most profitable children's entertainment brands in existence, this company is responsible for the official website, brand management, licensing, marketing, and development outside of Asia.
After the incredible success of the augmented reality mobile game in 2016, all development was brought in-house and they haven't stopped growing since. Based in downtown Bellevue, they are well known for having a great work/life balance as well as an inclusive & collaborative culture.
The beautiful panoramic view from the office is icing on the cake.
As part of a global IT Infrastructure team, this position is responsible for deploying, maintaining and managing the IT Infrastructure for our Bellevue office. This position will collaborate with the team to establish best practices in technology to support the business.
Architect and implement IT Infrastructure technologies and platforms supporting corporate data and voice systems.
Document the design, operation, and troubleshooting of technology platforms and procedures.
Monitor, maintain, and troubleshoot IT Infrastructure technologies, including issues with the network, storage, virtual and cloud environments.
Supervise vendors and contractors performing infrastructure implementations.
Display patience and professionalism working with employees having a range of computer competencies.
Mentor other IT staff as-needed on all IT Infrastructure technologies.
Support local & remote users via IT Support ticketing systems, emails, and phone calls.
Manage and maintain a mixed storage infrastructure.
Manage and maintain Disaster Recovery and Backup systems.
Manage and maintain networking equipment and technology such as core and access switches, firewalls, routers, and wireless access points.
Manage and maintain miscellaneous infrastructure hardware such as UPS and power distribution systems.
Manage and maintain a virtual infrastructure onsite and in a cloud environment
Analyze performance and service delivery
5+ years of experience providing Tier 3 and 4 IT technical support.
Excellent analytical abilities, project coordination, and time management skills, with the ability to work on multiple projects simultaneously.
In-depth knowledge of desktop and server operating systems.
Cisco and Palo Alto Networks experience preferred
VMware and AWS experience preferred
iSCSI Storage Array and NAS experience
Wireless troubleshooting experience
Infrastructure performance analysis and KPI monitoring experience
Able to use scripting languages to automate tasks such as Windows PowerShell, BASH or Python.
Excellent verbal and written communication skills.
Able to work independently on projects with minimal supervision and direction.