Come work at a place where you can be a part of the board room and present to C-Level Execs. and have a meaningful impact on one of the largest employers in the State of AZ. Our Client offers a comprehensive benefits package, including medical, dental, vision, wellness, life insurance for employees and dependents, short and long-term disability, and flexible spending accounts. They provide free covered parking. They also provide a stable work environment and an atmosphere that fosters a healthy work-life balance.
Supports the Tanium solution service delivery to the various departments of the organization. Actively monitors service performance to SLOs/SLAs where applicable. Resolves complex service problems that may arise, conducts routine analysis, identifies and characterizes incidents, effectively troubleshoots incidents to complete resolution.
Administers, manages and maintains the Tanium server including modules. Works collaboratively with the server maintenance group to proactively and reactively ensure the availability, integrity, confidentiality and reliability of the system. Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations.
Identifies opportunities for use of solutions to improve efficiency and reduce waste. Leads initiatives to develop solutions and processes to meet customer needs; identifies unique innovative approaches. Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate. Works with minimal guidance; regularly participates in reviews of assigned and completed tasks.
Supports the Tanium solution service delivery to various departments of the organization. Conducting daily health-checks on assigned accounts. Documents enterprise Tanium processes and procedures and implements best practices. Participates in the Tanium Oversight committee.
45% with various departments as needed for tool integration with Tanium. Participate in the local Change Control Board. Perform after action and root cause reporting as necessary. Coordinate with operational teams to minimize gaps in Tanium data reporting to SIEM.
35% Standard endpoint configuration duties including but not limited to: patch management, deploy ad hoc software, registry keys, GPO in response to identified vulnerabilities, deployment of enterprise software including Microsoft, third-party and in-house applications targeting desktops, servers, mobile Apple and Android.
15% Cross train organization Tanium and SCCM Administrators as Tanium backup and act as backup to same.
Considerable working knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise.
Experience with administration and operations of production systems in a large scale environment. Experience with agile implementation frameworks preferred.
System administration experience with non-cloud and cloud-based solutions preferred Networking (e.g. DNS, load balancing)
knowledgeWorking experience in enterprise application support
Foundational knowledge of Microsoft Endpoint Configuration Manager (SCCM)
Knowledge and understanding of Microsoft Windows performance monitoring, troubleshooting, and networking technologies
Strong customer service skills
Strong mentoring skills
Strong organization and coordination skills
Strong Drive to ensure continuous improvement
Excellent problem determination, troubleshooting and problem solving skills Excellent interpersonal, team, written and oral communication skills
ability to balance, prioritize and organize multiple tasks
ability to work collaboratively in teams and across organizations
ability to synthesize feedback and adjust plans accordingly
ability to build strong relationships inside and outside the organization
ability to apply creative solutions to problems to ensure business needs are most
Very detail oriented, very accurate, and be able to work diligently and with little supervision Demonstrated ability to work with minimal guidance; regularly participates in reviews of assigned and completed tasks
ability to develop and write technical documentation
ability to quickly learn new platforms, evaluate and test emerging technologies.
Bachelor’s degree plus 5 more years of experience in system administration (or equivalent experience)